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Customer Experience Excellence Masterclass

There are different levels of knowledge regarding Customer Experience and why it’s critical to the success of a business. Customer Experience is what an organization does to anticipate, meet, and exceed customer needs. Customer Experience is largely what an organization does beyond customer service since it’s the customer’s perceived experience that matters.

A CX Masterclass equips professionals with the tools and techniques to deeply understand customer needs, preferences, and pain points, enabling them to tailor services and products effectively.  Implementing best practices in customer experience can improve a brand’s reputation, encouraging positive word-of-mouth and creating advocates among customers.

Gaining expertise in customer experience management makes professionals more valuable to their organizations, opening up opportunities for career advancement and leadership roles. Participating in this masterclass will provide opportunities to connect with other CX professionals, share best practices, and build a network of contacts that can support career growth and development.

What You Get:

  • Personal transformation and effectiveness empowered
  • Customer Experience Excellence
  • Business Communication Skills
  • Team Effectiveness

Join us for a transformative Customer Experience Excellence Masterclass. This interactive workshop is perfect for all professionals seeking to elevate their organization’s customer experience game. The program seeks to equip delegates with the skills they require to provide memorable CX Experiences and apply a data-driven and Emotionally Intelligent approach.

Date: 16th -18th September 2024

Time: 8:30 am – 4:30 pm

Venue: Nairobi, Kenya
Investment: Kes. 40,000 (USD 400) (Excl VAT)

Learn the latest techniques and best practices to deliver exceptional customer experiences.

Call +254726611805 for more information or further inquiries. Email: info@inquestconsult.com


~ Your Transformation & Impact Partner~


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